Thank you for choosing Purenlla.

We are committed to providing customers with helpful and reliable support throughout their shopping experience.

Whether you need assistance with product information, orders, payments, shipping, returns, refunds, or other service-related questions, our customer support team is ready to help.

Customer Support

Our support team can assist you with:

• Product information and general inquiries;
• Order confirmation and order updates;
• Payment and checkout questions;
• Shipping details and tracking assistance;
• Return and refund requests;
• Damaged, defective, missing, or incorrect items;
• Other questions related to your purchase experience.

For any assistance, please contact us using the information below.

Contact Information

Customer Support Email:
service@purenlla.com

Customer Support Hotline:
+86-351-7341395

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Order Assistance

If your request is related to an existing order, please provide:

• Order number;
• Email address used when placing the order;
• A brief description of your question or issue.

Providing complete order details helps our team review your request and respond more efficiently.

Business Information

Brand Name:
Purenlla

Legal Company Name:
Taiyuan Taitou Jianxi Trading Co., Ltd.

Website:
purenlla.com

Business Address:
Room 702, Guoqiang Hotel, No.180 Kouzhuang West Road, Pingyang Road Sub-district, Xiaodian District, Taiyuan City, Shanxi Province, P.R.China

Customer Support Email:
service@purenlla.com

Customer Support Hotline:
+86-351-7341395

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Purenlla is operated by Taiyuan Taitou Jianxi Trading Co., Ltd.