Terms of Purchase

Last Updated: October 13, 2026

Thank you for choosing Purenlla.

These Terms of Purchase explain the conditions and procedures that apply when customers purchase products through purenlla.com.

By placing an order through our website, you confirm that you have reviewed and accepted these terms, together with our related store policies.

Purenlla is operated by Taiyuan Taitou Jianxi Trading Co., Ltd.

Taiyuan Taitou Jianxi Trading Co., Ltd. is responsible for managing product sales, order processing, payment handling, shipping arrangements, customer support, returns, refunds, and related after-sales services.

1. Placing an Order

When placing an order on purenlla.com, customers agree to provide complete and accurate information required for order processing and delivery.

Before completing checkout, please review:

  • Product details;
  • Selected quantity;
  • Shipping information;
  • Payment information;
  • Total order amount.

Customers are responsible for ensuring that all information submitted during checkout is correct.

2. Order Confirmation

After submitting an order, you will receive an order confirmation through the contact information provided during checkout.

Receiving an order confirmation means that we have received your order request. It does not always mean that the order has been fully accepted.

We may review or cancel orders when necessary, including situations involving:

  • Incorrect product information;
  • Payment issues;
  • Inventory limitations;
  • Suspicious or unauthorized transactions;
  • Other circumstances requiring verification.

If an order cannot be completed, we will contact you with further information.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and availability information displayed on our website are accurate.

However, differences may occur due to:

  • Device display settings;
  • Product updates;
  • Manufacturing variations;
  • Other reasonable circumstances.

If you have questions about a product before purchasing, please contact our customer support team.

4. Pricing and Payment

All prices displayed on our website are subject to the information shown at checkout.

Payment must be successfully completed before an order can enter processing.

By providing payment information, you confirm that:

  • You are authorized to use the selected payment method;
  • Your payment details are accurate;
  • You authorize payment for the total amount of your purchase.

Available payment methods will be displayed during checkout.

5. Order Changes and Cancellation

If you need to modify or cancel an order, please contact us as soon as possible.

Cancellation requests can only be considered before the order enters processing, fulfillment preparation, or shipment arrangement.

Once an order has been processed or shipped, cancellation may no longer be available.

Orders that have already been shipped may need to follow the procedures outlined in our Return & Refund Policy.

6. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Purenlla currently provides shipping services to the United States.

Available shipping options include:

  • Express Shipping;
  • Free Shipping for qualifying orders;
  • Standard Shipping.

Delivery times are estimates and may be affected by:

  • Carrier schedules;
  • Weather conditions;
  • Holidays;
  • Other circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information during checkout.

7. Returns and Refunds

Returns, refunds, and related requests are handled according to our Return & Refund Policy.

If you experience issues with your order, including:

  • Damaged products;
  • Defective items;
  • Incorrect products;
  • Missing items;

please contact our customer support team for assistance.

8. Customer Responsibilities

By completing a purchase through Purenlla, customers agree to:

  • Provide accurate order and shipping information;
  • Review order details before submitting payment;
  • Use purchased products appropriately;
  • Contact customer support with complete order information when assistance is needed.

9. Payment Security

We work with secure payment service providers to process transactions.

Purenlla does not directly store complete payment card information.

Payment processing may be subject to the terms and privacy policies of the relevant payment providers.

10. Order Availability

All orders are subject to product availability.

If a purchased product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution, which may include:

  • Order adjustment;
  • Replacement option;
  • Refund.

11. Agreement to Store Policies

By purchasing from Purenlla, you acknowledge that you have reviewed and agreed to:

  • These Terms of Purchase;
  • Terms of Service;
  • Shipping Policy;
  • Return & Refund Policy;
  • Privacy Policy.

12. Contact Information

For questions regarding purchases, orders, payments, cancellations, or related matters, please contact us:

Customer Support Email:
service@purenlla.com

Customer Support Hotline:
+86-351-7341395

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Business Information

Brand Name:
Purenlla

Legal Company Name:
Taiyuan Taitou Jianxi Trading Co., Ltd.

Website:
purenlla.com

Business Address:
Room 702, Guoqiang Hotel, No.180 Kouzhuang West Road, Pingyang Road Sub-district, Xiaodian District, Taiyuan City, Shanxi Province, P.R.China

Customer Support Email:
service@purenlla.com

Customer Support Hotline:
+86-351-7341395

Purenlla is operated by Taiyuan Taitou Jianxi Trading Co., Ltd.